Troubleshooting Your Bedloft Products

This page covers the most common questions and issues related to Bedloft rental and purchased products. If you don’t see your issue listed below, or if troubleshooting does not resolve the problem, please submit a Service Ticket through your Bedloft.com account so our team can assist you.

Before You Start

Most issues can be resolved quickly by checking assembly, tightening components, or following the correct operating instructions. Please review the relevant section below before submitting a service request.

If something appears broken, unsafe, or missing, submit a Service Ticket immediately.

Bed Lofts – Common Issues & Fixes

My Loft Feels Unstable or Wobbly

This is usually caused by loose or misaligned support components.

Try the following:

• Check that all interlocking support beams are fully seated

• Tighten all wing nuts by hand (metal lofts)

• Firmly press support beams, spring frames, and stabilizer bars into place (wood lofts)

If the loft remains unstable after checking these items, submit a Service Ticket and include photos if possible .

My Loft Is Squeaky

Squeaking is normal and usually caused by metal-to-metal contact.

Fix:
Apply WD-40 or a similar lubricant to the contact points. Many residence hall maintenance teams have this available.

A Loft Piece Is Missing or Broken

This is considered a safety issue.

What to do:
Submit a Service Ticket immediately so our team can assist. Do not attempt to modify or adjust the loft yourself.

Can I Adjust the Height or Rearrange My Loft?

• Lofts are not adjustable unless your school specifically offers this option

• Our operations team cannot rearrange loft setups after delivery

• Students should not attempt to modify loft height or configuration on their own

If your school allows height adjustments, you must request this after delivery, once you’ve arrived on campus.

Refrigerator & Combination Units

How a Combination Unit Works

A Combination Unit includes a refrigerator, freezer, and microwave powered by a single energy source. When the microwave is in use, the refrigerator/freezer temporarily shuts off to prevent circuit overload. This is normal operation.

My Fridge or Freezer Isn’t Cooling

• Check the temperature dial

• Make sure the unit isn’t overloaded

• Allow time for the unit to cycle after microwave use

If cooling does not resume, submit a Service Ticket.

Setting the Microwave Clock or Timer

To set the clock:

1. Touch CLOCK

2. Enter the time using number pads

3. Touch CLOCK again

To use the timer:

1. Touch TIMER

2. Enter the desired time

3. Touch START/STOP

The maximum timer setting is 99 minutes and 99 seconds.

Cleaning Your Combination Unit (Important for Deposit Refunds)

Before returning your unit:

• Defrost at least 24 hours before departure

• Clean using baking soda and warm water

• Do not use harsh chemicals or abrasives

• Clean and dry the microwave interior and plate

• Remove all food and debris

• Dry completely and leave doors open to air-dry

If cleaning standards are met, your deposit will be refunded within 4–6 weeks.

Futons

Missing a Futon Part

If a part is missing, submit a Service Ticket through your Bedloft.com account and include details about what is missing.

Assembly Help

Assembly instructions and tools are included. You may also reference the instructional video provided with your product.

Can I Return My Futon?

No. Futons are a purchased product and cannot be returned at the end of the yea

When to Submit a Service Ticket

Submit a Service Ticket if:

• A part is missing or broken

• A product appears unsafe

• Troubleshooting does not resolve the issue

• You need relocation, transfer, or cancellation assistance

Service Tickets should be submitted through your Bedloft.com account for the fastest resolution