Ohio University Restricted Room Order Cancellations

Some Ohio University rooms are restricted and cannot safely accommodate a bed loft. If your assigned room is listed as a restricted room, we are unable to fulfill a loft rental for that space.

At the time some orders were placed, our website did not fully prevent restricted-room orders from being submitted. We have since updated our ordering process to better identify restricted rooms before checkout.

Why was my order canceled?

Your order may have been canceled because the room information submitted with the order matches a room that is restricted from having a loft.

These restrictions are based on Ohio University housing guidance and room limitations, including certain rooms with space, ceiling, wall, furniture, or layout restrictions.

For reference, you may find more details here: https://www.ohio.edu/housing/bedlofts

Will I receive a refund?

Yes. If your order is canceled because your assigned room cannot accommodate a loft, any applicable refund will be processed back to the original payment method.

What should I do next?

If you believe your room information was entered incorrectly, please contact our support team with your order number, residence hall, and room number so we can review it.

If your room is restricted, we unfortunately cannot provide a loft for that space. We understand this may be disappointing, but these restrictions are in place due to room layout and safety limitations.